Refund policy

If something is not right, we will sort it. You have 21 days from the day your order is delivered to return any item.

Return conditions

To be eligible for a refund, items must be unworn, unwashed and in their original condition with all tags attached. We reserve the right to decline returns that do not meet these conditions; any such items will be sent back to you.

Gift cards and items marked final sale cannot be returned.

How to start a return

Email support@ashleymara.com with your order number and the item(s) you would like to return. A member of our team will reply within one business day with return instructions and the return address. Please do not send items back without contacting us first, as we cannot guarantee unapproved returns will be processed.

Return shipping costs are the customer's responsibility unless the item arrived damaged, defective or incorrect. Original shipping costs, where charged, are non-refundable.

Refunds

Once your return is received and inspected, we will confirm your refund by email. Refunds are issued to your original payment method within 5 to 10 business days of us receiving the return. Depending on your bank or card issuer, it can take a few additional days for the amount to appear on your statement.

Damaged, defective or incorrect items

Please inspect your order on delivery. If anything arrives damaged, defective or different from what you ordered, email us within 7 days with your order number and a photo, and we will make it right with a replacement or full refund, including any return shipping.