Frequently asked questions

We currently ship across the United States. Every order is sent with full tracking at no extra cost.

Orders are processed within 1 to 2 business days. Standard delivery then typically takes 5 to 9 business days, and you'll receive a tracking link by email the moment your order ships.

If your order hasn't arrived within 15 days of dispatch, contact us and we'll put it right.

As soon as your order ships you'll get an email with a live tracking link. Can't find it? Check your spam folder, or email support@ashleymara.com with your order number and we'll resend it.

We move quickly, so contact us as soon as possible, ideally within 12 hours of placing your order. If it hasn't entered fulfillment yet, we'll change or cancel it, no questions asked.

You have 21 days from delivery to return any item. Pieces need to be unworn, unwashed and in original condition with tags attached. Full details are in our Returns & Refunds policy.

Email support@ashleymara.com with your order number and the item you'd like to return. We'll reply within one business day with simple step-by-step instructions.

Refunds go back to your original payment method within 5 to 10 business days of your return arriving to us. You'll get an email confirmation at each step.

Every product page has a detailed size guide with chest, waist and hip measurements in both inches and centimeters. Between sizes? We generally suggest sizing up, and you can always email us for a personal recommendation.

Popular styles are usually restocked. Join the mailing list at the bottom of our homepage and you'll be the first to hear when a piece returns.

Visa, Mastercard, American Express, Apple Pay and Google Pay. Payments are processed through Shopify's encrypted checkout, so your card details are never stored by us.

Email support@ashleymara.com or call (516) 716-7825, Monday to Friday, 9am to 5pm ET. We answer every message within one business day.